Our Mission

To provide safe, homely supported living accommodation and 24-hour, recovery-focused support that enables adults with mental health challenges to live meaningful, stable lives in the community.

Our Vision

A world where leaving hospital or moving on from crisis does not mean going back to square one. We want Crestwood Care services to be recognised as trusted, therapeutic environments where people can rebuild skills, confidence and independence at their own pace.

Our Values

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Dignity & Respect

We see the person before the diagnosis. Everyone has a story, strengths and preferences that shape how we provide support in their home.

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Recovery & Hope

We believe people can move forward, even after very difficult experiences. Our role is to provide the right environment, structure and encouragement to make that possible.

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Safety & Stability

A consistent, calm environment and reliable 24-hour staffing are essential for people coming out of hospital or crisis. We prioritise both emotional and practical safety.

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Independence & Choice

Supported living means support with, not doing for. We encourage tenants to make decisions, take positive risks and be involved in their own plans.

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Honesty & Partnership

We are clear about what we offer and where other services are needed. We work alongside clinical teams, families and commissioners as partners, not in isolation.

What We Do in Supported Living

Crestwood Care provides accommodation plus non-regulated support within a supported living model. We do not provide clinical nursing or regulated personal care, but we work closely alongside those who do.

Our Supported Living Model

  • Self-contained or shared accommodation in ordinary community settings.
  • 24-hour staff presence (waking nights / sleep-ins as required by the service design).
  • Structured day and night routines tailored to individual needs and recovery goals.
  • Support with tenancy sustainment, neighbour relations and property standards.

Who We Support

  • Adults with mental health conditions who need ongoing support to live in the community.
  • People leaving hospital or step-down units who need a supportive bridge back to independence.
  • Individuals who have experienced repeat crises or breakdowns in other settings.
  • People who benefit from 24-hour staff on-site or on-call for reassurance and risk management.

Our teams provide practical, emotional and environmental support. Where regulated personal care, nursing or intensive therapies are needed, these are arranged and delivered by appropriate CQC-registered or NHS partners alongside our service.

Hospital Discharge, Step-Down & 24-Hour Support

Many of our tenants join us at a crucial point: they are leaving hospital, section, rehab or a very structured placement and need a careful, well-planned step into the community. Our supported living services are designed to make that transition safe, stable and hopeful.

Hospital Discharge & Step-Down

  • Close coordination with ward staff, social workers and discharge coordinators.
  • Pre-admission visits, joint meetings and gradual introductions wherever possible.
  • Risk-aware planning around medications, routines, triggers and early warning signs.
  • Flexible support to prevent readmission and maintain community placement.

24-Hour Support

  • Staff available day and night for reassurance, prompts and support.
  • Waking or sleeping night staff as specified by the placement.
  • Support with daily structure: meals, activities, appointments, self-care prompts.
  • Rapid response to emerging issues, with clear escalation to clinical and emergency services if needed.

Safeguarding, Training & Staff Support

Supported living for people with mental health challenges requires staff who are confident, compassionate and well-trained. We invest heavily in our teams.

Safe Recruitment

  • Right-to-work checks and identity verification.
  • Enhanced DBS checks where required by role and setting.
  • Full employment history and reference checks.

Training & Induction

  • Induction covering supported living principles, professional boundaries and non-regulated tasks.
  • Training in mental health awareness, de-escalation, relational working and safeguarding.
  • Additional training based on specific service user needs and risk profiles.

Supervision & Wellbeing

  • Regular 1:1 supervision and reflective practice.
  • Team meetings and handovers to maintain consistency.
  • Support for staff wellbeing, recognising the emotional demands of this work.

Safeguarding is at the core of everything we do. Our staff are trained to recognise and respond to risks of abuse, self-harm, neglect or exploitation, following local safeguarding procedures and multi-agency guidance.

Where We Work

Crestwood Care currently provides supported living accommodation and 24-hour support across:

  • London: Lambeth, Bromley, Croydon, Lewisham
  • Kent: Gillingham
  • East Sussex: Brighton
  • Buckinghamshire: Milton Keynes
  • Oxfordshire: Oxford

If you are based just outside these locations, please contact us. We will always be honest about whether we can support you directly, develop a new service, or signpost you to other providers.

Map showing Crestwood Care supported living areas

Working With Us

For Individuals, Families & Carers

Whether you are exploring supported living for yourself or a loved one, we will take time to understand your story, worries and hopes. We aim to make the process transparent, respectful and at a pace that feels safe.

  • Clear explanation of what supported living is (and is not).
  • Opportunities for visits, introductions and trial periods where possible.
  • Named contact at Crestwood Care for ongoing communication.

For Professionals & Commissioners

We welcome referrals and partnership working with local authorities, NHS trusts, ICBs, housing providers and other agencies involved in mental health and step-down pathways.

  • Flexible service models, including block contracts and spot placements.
  • Outcome-focused reporting and risk management plans.
  • Open communication and participation in MDTs and review meetings.

Talk To Us

If you would like to know more about Crestwood Care Ltd, our supported living accommodation or 24-hour support services, please get in touch. We are happy to have an informal, no-pressure conversation about what you need.

By contacting us you agree that we may store and use your information to respond to your enquiry, in line with our privacy notice. We will not sell your data or use it for unrelated marketing.